Computer Support Technician

 

Program Manager:

Kirk Ruby

Phone:

(208) 732-6316

Email:

kruby@csi.edu

Focus Area Advisor:

Edith Hurely

Phone:

(208) 732-6228

Email:

ehurley@csi.edu

Program Overview:

The one-year technical certificate option is designed to provide students with the skills and knowledge to become employable as an entry-level Computer Support Technician. Students will be able to assemble and troubleshoot PCs along with managing operating systems. In addition, this program serves as a skills development tract for those students wishing to go onto a two-year Network Systems Technician degree or IT Development and Security degree.

This program requires admission to the program, students must complete the first semester of classes in the program and meet with the program advisor before they will be admitted. Program admissions and major changes will be evaluated by faculty the fourth week of October and March.

The Computer Support Technician Program embodies all the information necessary to become CompTIA A+ certified, but does not guarantee certification. It is the student’s responsibility to schedule and complete the certification tests if they desire.

Students will complete a Technical Skills Assessment to demonstrate program competency.

Gainful Employment:

Gainful Employment data for this program may be found on the department web page: https://www.csi.edu/ge/ComputerSupport

Program Outcomes:

Upon successful completion of the Computer Support Technician program, a student will be able to:

  1. Identify, configure, and troubleshoot basic computer hardware components.

  2. Identify, configure, manage, and troubleshoot computer storage devices

  3. Understand and establish simple network connections

  4. Install and maintain a computer operating system

    1. Recognize and configure different mobile devices

    2. Meet or exceed the overall national average on the PCPro exam from TestOut. Passing score is 1360 out of 2000.

Program Requirements for Admission:

Program Application Required

Career Information:

Computer Systems Analysts; Information Security Analysts; Computer Network Architects; Computer Network Support Specialists

*Talk to an advisor for additional career choices