CISA 103 Workforce Skills Essentials

This course is designed to provide students the opportunity to acquire and adopt methods to support success in the workplace. Topics include job seeking techniques, goal setting, workplace communication, change strategies and life long professional development.

Credits

3 Credits

CISA 103Workforce Skills Essentials

Please note: This is not a course syllabus. A course syllabus is unique to a particular section of a course by instructor. This curriculum guide provides general information about a course.

I. General Information

Department

Information Technology

II. Course Specification

Course Type

Program Requirement

Credit Hours Narrative

3 Credits

Semester Contact Hours Lecture

45

Grading Method

Letter grade

Repeatable

N

III. Catalog Course Description

This course is designed to provide students the opportunity to acquire and adopt methods to support success in the workplace. Topics include job seeking techniques, goal setting, workplace communication, change strategies and life long professional development.

IV. Student Learning Outcomes

Upon completion of this course, a student will be able to:

This course is designed to provide students the opportunity to acquire and adopt methods to support success in the workplace. Topics include job seeking techniques, goal setting, workplace communication, change strategies and life long professional development.

V. Topical Outline (Course Content)

Students will develop the skills necessary to be successful in the job seeking process. Students will gain an awareness of appropriate behavior and attitudes relative to the culture of the workplace. Students will develop an awareness of the need for ongoing professional development.

VI. Delivery Methodologies

Required Assignments

PERFORMANCE OUTCOME 1: The student will write a usable standard resume. The student will submit an e-resume. The student will write a cover letter. The student will fill out an application correctly. *The student will tape and critique a video interview. The student will define networking and its importance to a professional future. The student will define and describe personality and attitude and their influence in the workplace. The student will identify personality traits and values. The student will identify primary and secondary learning styles. The student will define ethics and make ethical decisions. The student will describe how stress impacts performance. The student will identify the cause of stress and name methods of dealing with stress. The student will apply time management techniques. The student will describe the importance of professional behavior. The student will state the impact of dress on other perception. The student will define and demonstrate appropriate professional behavior. The student will identify appropriate and inappropriate relationships with a boss, colleagues, and customers. The student will define and link the relationship among empowerment, responsibility and accountability. The student will define the impact effective communication has in the workplace. The student will demonstrate the proper formatting for business letters. The student will demonstrate basic telecommunication etiquette. The student will define conflict and its impact on performance. The student will describe the process and purpose of negotiation. The student will create short term and long term goals. The student will set realistic goals to help reach full potential in life. The student will describe the importance of setting priorities. The student will integrate leadership competencies with practical experiences. The student will make individual decisions, and participate effectively in group decision-making. The student will develop a personal philosophy of leadership, social responsibility and civic duty through demonstrated involvement in activities or completion of course/internship. The student will define the importance of continual formal and informal learning. The student will explain the importance of training and development. The student will define the ways employment status can change. The student will define the various types of workplace terminations. The student will define appropriate behavior to exhibit when leaving a position.

Required Exams

PERFORMANCE OUTCOME 1: The student will write a usable standard resume. The student will submit an e-resume. The student will write a cover letter. The student will fill out an application correctly. *The student will tape and critique a video interview. The student will define networking and its importance to a professional future. The student will define and describe personality and attitude and their influence in the workplace. The student will identify personality traits and values. The student will identify primary and secondary learning styles. The student will define ethics and make ethical decisions. The student will describe how stress impacts performance. The student will identify the cause of stress and name methods of dealing with stress. The student will apply time management techniques. The student will describe the importance of professional behavior. The student will state the impact of dress on other perception. The student will define and demonstrate appropriate professional behavior. The student will identify appropriate and inappropriate relationships with a boss, colleagues, and customers. The student will define and link the relationship among empowerment, responsibility and accountability. The student will define the impact effective communication has in the workplace. The student will demonstrate the proper formatting for business letters. The student will demonstrate basic telecommunication etiquette. The student will define conflict and its impact on performance. The student will describe the process and purpose of negotiation. The student will create short term and long term goals. The student will set realistic goals to help reach full potential in life. The student will describe the importance of setting priorities. The student will integrate leadership competencies with practical experiences. The student will make individual decisions, and participate effectively in group decision-making. The student will develop a personal philosophy of leadership, social responsibility and civic duty through demonstrated involvement in activities or completion of course/internship. The student will define the importance of continual formal and informal learning. The student will explain the importance of training and development. The student will define the ways employment status can change. The student will define the various types of workplace terminations. The student will define appropriate behavior to exhibit when leaving a position.

Specific Course Activity Assignment or Assessment Requirements

PERFORMANCE OUTCOME 1: The student will write a usable standard resume. The student will submit an e-resume. The student will write a cover letter. The student will fill out an application correctly. *The student will tape and critique a video interview. The student will define networking and its importance to a professional future. The student will define and describe personality and attitude and their influence in the workplace. The student will identify personality traits and values. The student will identify primary and secondary learning styles. The student will define ethics and make ethical decisions. The student will describe how stress impacts performance. The student will identify the cause of stress and name methods of dealing with stress. The student will apply time management techniques. The student will describe the importance of professional behavior. The student will state the impact of dress on other perception. The student will define and demonstrate appropriate professional behavior. The student will identify appropriate and inappropriate relationships with a boss, colleagues, and customers. The student will define and link the relationship among empowerment, responsibility and accountability. The student will define the impact effective communication has in the workplace. The student will demonstrate the proper formatting for business letters. The student will demonstrate basic telecommunication etiquette. The student will define conflict and its impact on performance. The student will describe the process and purpose of negotiation. The student will create short term and long term goals. The student will set realistic goals to help reach full potential in life. The student will describe the importance of setting priorities. The student will integrate leadership competencies with practical experiences. The student will make individual decisions, and participate effectively in group decision-making. The student will develop a personal philosophy of leadership, social responsibility and civic duty through demonstrated involvement in activities or completion of course/internship. The student will define the importance of continual formal and informal learning. The student will explain the importance of training and development. The student will define the ways employment status can change. The student will define the various types of workplace terminations. The student will define appropriate behavior to exhibit when leaving a position. PERFORMANCE OUTCOME 1: The student will write a usable standard resume. The student will submit an e-resume. The student will write a cover letter. The student will fill out an application correctly. *The student will tape and critique a video interview. The student will define networking and its importance to a professional future. The student will define and describe personality and attitude and their influence in the workplace. The student will identify personality traits and values. The student will identify primary and secondary learning styles. The student will define ethics and make ethical decisions. The student will describe how stress impacts performance. The student will identify the cause of stress and name methods of dealing with stress. The student will apply time management techniques. The student will describe the importance of professional behavior. The student will state the impact of dress on other perception. The student will define and demonstrate appropriate professional behavior. The student will identify appropriate and inappropriate relationships with a boss, colleagues, and customers. The student will define and link the relationship among empowerment, responsibility and accountability. The student will define the impact effective communication has in the workplace. The student will demonstrate the proper formatting for business letters. The student will demonstrate basic telecommunication etiquette. The student will define conflict and its impact on performance. The student will describe the process and purpose of negotiation. The student will create short term and long term goals. The student will set realistic goals to help reach full potential in life. The student will describe the importance of setting priorities. The student will integrate leadership competencies with practical experiences. The student will make individual decisions, and participate effectively in group decision-making. The student will develop a personal philosophy of leadership, social responsibility and civic duty through demonstrated involvement in activities or completion of course/internship. The student will define the importance of continual formal and informal learning. The student will explain the importance of training and development. The student will define the ways employment status can change. The student will define the various types of workplace terminations. The student will define appropriate behavior to exhibit when leaving a position.